Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with TurnaCake. We are committed to processing and delivering your orders as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation along with tracking details (where available).

Delivery Time

Estimated delivery times may vary depending on your location.

  • Major Cities: 2–4 Business Days
  • Other Areas: 3–7 Business Days

Please note that delivery times are estimates and may occasionally be affected by weather conditions, public holidays, or courier delays.

Shipping Charges

Shipping charges are calculated during checkout and will be displayed before you complete your purchase.

If your store offers Free Shipping, clearly mention the minimum order value or conditions here.

Order Tracking

Once your order has been dispatched, you will receive a tracking number (where available) so you can monitor the status of your shipment.

Delivery Delays

While we make every effort to deliver orders on time, delays may occur due to circumstances beyond our control, including:

  • Courier service delays
  • Severe weather conditions
  • Public holidays
  • Remote delivery locations
  • Unexpected logistical issues

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

TurnaCake is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the issue and assist you with an appropriate resolution.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders and serviceable locations.

Availability of COD depends on your delivery address and courier coverage.