Privacy policy

Privacy Policy

Last Updated: July 2026

At TurnaCake, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or place an order on our website, we may collect the following information:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address (if applicable)
  • Payment Information (processed securely by our payment providers)
  • Order History
  • Device Information (browser, IP address, operating system)
  • Cookies and browsing activity

How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Improve our website and shopping experience.
  • Prevent fraud and unauthorized transactions.
  • Respond to customer inquiries.
  • Send promotional emails (only if you subscribe).

Payment Security

Your payment information is processed securely through trusted third-party payment providers.

TurnaCake does not store or have direct access to your complete payment card details.

Cookies

Our website uses cookies to:

  • Improve website performance.
  • Remember your preferences.
  • Analyze website traffic.
  • Enhance your shopping experience.

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted service providers when necessary, including:

  • Shipping and courier partners
  • Payment processors
  • Website hosting services
  • Marketing tools (where applicable)

These providers are only permitted to use your information to perform services on our behalf.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

While we strive to protect your data, no internet transmission can be guaranteed to be 100% secure.

Marketing Communications

If you subscribe to our newsletter, we may occasionally send you:

  • New product announcements
  • Exclusive offers
  • Promotions
  • Baking tips and updates

You can unsubscribe at any time using the unsubscribe link included in our emails.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your data.
  • Withdraw consent for marketing communications.
  • Request a copy of your personal information.

To exercise these rights, please contact us using the information below.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

The latest version will always be available on this page.